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IJOS Marketplace - Related Information

IJOS marketplace Terms and Conditions

 

These terms and conditions apply to all our Jewellery post on IJOS marketplace - social media links, kindly read them carefully before you choose to buy


"BY SELECTING TO BUY FROM IJOS MARKETPLACE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS" 


  • All of our jewellery posts are directly updated regularly once they are provided from our sources.
  • Each item is subject to availability, If you are interested in a piece that is posted, please WhatsApp us your brief intro and query with item full image displayed on post & we will revert as soon as possible with its price as required & after which you can choose to confirm items you wish to order, We will cross-check availability accordingly of those items, Order will be deemed confirmed only upon payment & will not be cancelled as it's not fair on our respective vendors who trust us to book items with them during the drop-ship process. If the payment is not paid instantly upon availability, we don’t assure later its availability. It's all on a first-come-first-served basis. Hence, kindly recheck availability before payment, and we shall cross-check if the item is in stock. Item order is confirmed only upon payment reflecting in the account. A final order form is required to be filled for consignee address and contact details. Once the item is confirmed no cancellations are allowed as we process your orders straight away.
  • All items are quality checked before they dispatch from our sources, In case we find any faults we try to amend them & keep all our customers updated of the process. Sometimes after confirm booking Item images/videos are also sent to our customers if sources provide, so they take a closer look before it's shipped from our sources & we expect that our customers do a thorough check of the item shown concerning its colour, quality, workmanship & all relevant details carefully. As these are fashion or imitation jewellery also classified as costume jewellery and most of them are handcrafted.
  • In IJOS marketplace, we make every effort to ensure that our online post is as accurate and complete as possible.
  • To view jewellery in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every screen is set differently, size/colour resolution may vary slightly.
  • Many items such as in semi-precious stones & natural stone colour shape size & look may vary compared to original image shown due to picture angle & lighting And in meenakari/enamelled work you can expect some bleed here & there as its handcrafted. As mentioned these are all imitation Jewellery & hence they are bound to have a certain indication of differences in colour/designs/ workmanship in handmade items etc compared to items received.
  • We expect our customers to know their bangle/ring sizes before confirming the order. Items won't be exchanged due to non-fitting reasons. Please check this link for general guidelines to assist you in Indian jewellery selecting and buying process.
  • Most Indian jewellery is NOT nickel free as it's a necessary element to keep the sheen of the item intact. (make sure to cross-check in case you have any allergic reaction to nickel) 
  • Lastly, it's MANDATORY to do an unboxing/opening video from scratch, Once the parcel is received in case there is an issue, i.e., damaged / missing item etc. In case of such issues, we need to be informed within 24 hours of receiving the item & We will need the FULL OPENING video clip evidence to fwd our suppliers without which NO COMPLAINTS WILL BE ENTERTAINED WHAT SO EVER, to replace or exchange the item, All items are to be packed in the same way and shipped back within 48  hours of returns approved and return cost is borne by the end customer.


As all this is updated in advance, IJOS will NOT accept any responsibility of return/exchange for any of the above reasons if not followed up accordingly... Please check our FAQ section below if you have any further questions. All prices are ON REQUEST over WhatsApp message once item images are in WhatsApp query we provide price specific info as requested in INR or required currency, with all-inclusive rates except shipping as shipping rates vary. We receive many WhatsApp messages in a day from all over the globe on our Global contact number, kindly have patience, and we shall revert each one in the order received during appropriate business hrs if no revert kindly ping reminder as many times messages go down the list and can overlap unintentionally. 


Shipping/Customs: During goods' shipment outside India, sometimes custom duty charges may apply which are borne by the customers in their respective countries/currencies. As we have no control outside borders and rules and regulations across countries are ever-changing.

IJOS marketplace FAQs (Frequently Asked Question’s)

1. Where is your shop located?

As the name suggests ~ Indian Jewellery Online Store 

- IJOS Marketplace

We Are an ONLINE STORE

  • A marketplace of the latest trending Indian Fashion Jewellery.
  • Daily updates of items, sourced from manufacturers, wholesalers, jewellery stockist and artisans pan India.
  • Beautiful designs posted every day - make sure to LIKE and FOLLOW and stay updated for the new collection - Be the first to know what's trending.
  • Huge variety to pick and choose from all types of designs - Daily wear and Lightweight contemporary Jewellery to Heavy and Traditional Wedding Jewellery collection regularly posted for your perusal. Personal use as well as for reselling (Retail and Wholesale) 

Admin team based in Mumbai & UK. We exhibit our stock offline during trade shows & Local exhibitions occasionally. Jewellery from IJOS marketplace, drop-shipped globally from India.


2. How do we check the jewellery price and its availability to place orders? Is there any online platform to check?

We do not showcase prices when we post jewellery updates on IJOS Marketplace - simply because these are all fast-selling items and are sold on a first-come-first-serve basis, As they are drop-shipped and hence we prefer a 1to1 personal connect for all queries.

All prices on request

Jewellery posts are updated regularly on our social platforms mainly Facebook pages that our admin schedule in a routine manner. We encourage customers to take a screenshot of items interested and WhatsApp queries. So feel free to save our global business contact number +447771029138 to check jewellery prices/stock availability or any other relevant query. 


{Business Opportunity - If you or someone you know, are looking to start an Indian jewellery business or If you are already in this field, We offer Indian Jewellery Business Mentoring & Sourcing service. Fill out clarity form and see the benefits offered to our IJOS club members during their membership period}


3. How do you accept the payments?

Payments are done via local bank transfer (India-INR / UK-GBP) For our overseas customers, we accept payment via PayPal service (Cross Borders & currency conversion fees applicable)


4. How to book/Order for items?

If you see our post & like to know more about it simply WhatsApp us it’s the full image, with your name /location/currency you want its price quoted & we will revert with its relevant info & should you decide to order we will check its availability & update you if available we will require payment ASAP, so we pay our vendors & they then dispatch. Items once booked cannot be cancelled as it’s not fair on our vendors who trust us to reserve items. This online business is based on trust & moral ethics.


5. What is the delivery/shipping time and how much do you charge for delivering in bulk/individual item?

Once payment is received from our buyers. We pay our sources within 24/48 hrs. We encourage payment in INR from our overseas customers to save them Cross Border & Currency conversion fees. Shipping time can be anything from 3-5 working days anywhere in India & 7-14 working days abroad after payment reflects in the bank (subject to availability of the items ordered - Custom order items take longer and lead time is discussed before order placement) *T&Cs apply all items (bulk or individual) are charged on actuals. During shipment abroad, there may be customs duty surcharge (sometimes) These charges are borne by the respective buyers & we are not responsible for that. We have no control once items cross India borders.. 


6. What is the return, replacement and refund policy?

Items are quality checked before they dispatch from our respective vendors & details are provided to our buyers, we require them to assess all details & raise their concerns that time itself in case of any faults observed. Also, note no refunds entertained for jewellery non-fitting faults, we encourage our buyers to be certain of the exact sizes required for bangles rings or even necklace length before online order placements. Click here for size-related guidance. All care & concerns are taken care during packaging however as these are imitation/costume jewellery which is delicate/handmade /loosely done during shipment & handling damages do occur sometimes. In such cases, we require full opening video as proof on the package opening of all damaged pieces from our buyers. Damaged/Unrepairable items opening video has to be sent/Informed to us within 24hrs once received. So we check & fwd our vendors. Our vendors will decide accordingly. Most of the time they are happy to take the item back & replace it depending on availability or something else can be offered of that Amt. Return packaging & shipment cost is Bourne fully by buyers.


7. Can we receive new stock pictures and details?

Make sure to follow & like our social profile mentioned below. Check them regularly as there is something new & exciting every day and for details on our post feel free to WhatsApp.

www.facebook.com/indianjewelleryonlinestore

www.instagram.com/the_ethnic_joint


8. Can I book a Jewellery Consultation for my wedding?

We offer consultation related to Wedding Jewellery for the bride2be along with brides family and friends, Jewellery Gifting during occasions and Jewellery Styling Services for shows and performances. We offer discounted rates during Bulk Order Consultation (MOQ applicable) - Consultation Rates are on an hourly basis and booked in advance.


9. Can you recommend some bestselling products for us?

Yes, Sure !! Why not ... Would love to discuss your jewellery requirements. Click here to see what our customers have to say about our products and services - IJOS testimonials

Once you connect with us on WhatsApp with your name/location/pix of images interested and your queries, We will be more than happy to revert & first understated your exact requirements to assist you then on & recommend you items that are best-selling etc & also customize up to a certain extent as per your requirements. As a part of service during Bridal / Jewellery Styling / Gifting Consultation. And once you opt for consultation, good discounted rates are provided on items purchased through IJOS Marketplace.


10. Can we get product details like material, stones & can we customize?

All details of the product will be given if required. And we customize and take bespoke orders for Hi-Quality Kundan, Silver 925, Meenakari, Ahmedabadi Kundan, Semi-Precious or Natural stone and Fusion jewellery up to a certain extent. We also deal with Precious & Semiprecious Stones direct from manufacturers.

Simply ask


11. Can we resell the product displayed on your page as resellers?

We mainly deal with our Prepaid Registered IJOS Club Members. https://indianjewelleryonlinestore.com/ijos-club

  • For Indian jewellery reselling business, we have a process where all our members can benefit during their IJOS club membership period. Here, along with sourcing solutions, members benefit from getting comprehensive support for their business growth and customer base expansion. 
  • WhatsApp us your name location and this paragraph (point no.12) screenshot for more info concerning this.


12. Do you have a WhatsApp Broadcast Group for Resellers?

As mentioned above in point no. 11, all the benefits are for our PREPAID REGISTERED IJOS CLUB MEMBERS, and we only deal with IJOS registered members.

IJOS marketplace disclaimer

  • All IJOS jewellery posts are directly updated regularly once they are provided from our sources. Each post is exactly posted as provided to IJOS & IJOS is not responsible for what's mentioned on it or for any graphical presentation or celebrity image used therein, along with all content description, spellings, code numbers etc all are exactly as given by IJOS sources, we do not tweak or overlay any filters.
  • All items are subject to availability, once the item is confirmed no cancellations are allowed as we process your orders straight away.
  • As these are fashion or imitation jewellery also classified as costume jewellery and most of them are handcrafted and tend to have loose hanging beads or chipped enamelled and beads colour variation.
  • Some pieces may appear larger or smaller than their actual size in a post; and since every screen is set differently, size/colour resolution may vary slightly. 

Copyright © 2025 #IJOS ~ Indian Jewellery Online Store - All Rights Reserved.

WL

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